Return and Refund Policy

Last updated: 1 September 2026

Thank you for shopping with DontplayplaySG.

We want you to be happy with your purchase. Please read the following return and refund policy before placing your order.

Returns

We accept eligible return requests within 7 days from the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging and any accessories included with the order.
• The item must not have been damaged, altered, or used after delivery.
• You must provide your order details and contact us before sending the item back.

To request a return, please contact us with your order number and reason for the return within the 7-day return period.

Return shipping

For eligible returns, the customer is responsible for the return shipping cost unless the item received is defective, damaged on arrival, or we sent the wrong item.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns that are lost during transit.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and packaging so that we can assess the issue and arrange an appropriate resolution.

Where the issue is confirmed to be our responsibility, we will work with you on a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect the returned item, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.

Exchanges

We do not currently offer direct exchanges.

If you need a different product or variant, you may return the eligible item and place a new order separately.

Order cancellations

Orders may be cancelled within 15 minutes of placing the order, provided the order has not already been fulfilled or processed for shipment.

After this cancellation period, the order may no longer be cancelled and you may need to follow our return procedure after delivery.

Items not eligible for return

Items may not be eligible for return if they:

• Have been used or damaged after delivery.
• Are returned without their original packaging where the packaging is required for resale.
• Have been altered or modified.
• Are returned after the 7-day return period.
• Are otherwise excluded from return under applicable law.

Contact us

If you have any questions about returns or refunds, please contact us through the contact information provided on our online store.